Refund, Repair & Return Policy

Shop at Tactically Armed with confidence.

Should you be dissatisfied with your purchase for any reason, you can return it to us for refund, exchange or repair under the following conditions.

Complete Satisfaction

We offer a full refund of a purchased product, provided that this product:

  • Is still in its original packaging in a saleable condition.
  • Has not been damaged in any way.
  • Is unused
  • Was purchased not more than 14 days ago, and
  • Is accompanied by the original Tactically Armed invoice.

There are some exceptions and limitations. These product types are non-refundable:

  • Any product that has been modified in any way from its original form or size.
  • Clothing and footwear.
  • Consumable products.
  • Discounted, clearance or “voetstoots” products (excluding quantity discounts).
  • Gift cards.
  • Services, including where appointments were missed without reasonable notice.
  • Shipping, both to and from the Customer when initiated or requested by the Customer.
  • Special/custom orders; see our separate policy related to Backorders and Special Orders.

We offer Customers the option of paying a deposit to secure a place on the waiting list for certain products that we normally stock. This deposit is not refundable, but may be converted to a Tactically Armed credit should the landed item not meet the customer’s expectations.

Defective Products

At our sole discretion and within their various warranty periods, we will attempt to repair or replace defective products.

Should repair or direct replacement not be possible, we may offer the Customer a similar or equivalent product. Any price adjustment will be made, whether requiring refund by Tactically Armed or pay-in by the Customer.

Any products defective within their warranty periods that cannot be repaired, replaced or exchanged may be refunded in full or converted to store credit.